Live Operations

We start by reviewing your existing observability. If you already have tools in place, we work with them. If not, we plan what needs building and who builds it. Together we define what the game and its servers need to record once live, so that work is part of the build plan from day one rather than bolted on before launch.

We review what the game and its servers record while running, and check that the two can be matched up when something goes wrong. We set up observability so logs, crash reports and traces are tagged to each server instance, letting us follow a single session end to end. We also test every setting we'll be expected to change live, so we know it works before anything depends on it.

We build the runbook library with your engineers, with one procedure per failure mode. Each names the symptom, the checks to run, the fix, who to contact and when to escalate. We build the dashboards those procedures rely on and set alert thresholds that separate what needs action now from what can wait, then test every alert by triggering it.

Then we put it all to the test with drills on your real systems, deliberately breaking things in a controlled way and timing the response. Anything that reads well on paper but falls short in practice gets rewritten. We finalise on-call cover and the escalation path, agree with you how rollback decisions are made and who makes them, and repeat the drills until response times hit their targets. The engineers running the drills are the same ones who'll be on call at launch.

For launch week, we run a dedicated launch room around the clock and work the runbooks as issues come in. Any incident reaches an engineer who already knows your game within minutes, and they start from a procedure that's already been tested. We handle the response, assist you with implementing changes, and send you clear updates you can pass straight to your publisher and community team.

Every incident feeds back into the runbooks. We write up what went wrong, what fixed it and what changed as a result, and update the procedures. We plan capacity around your announced seasons, events and DLC, so a content drop never lands on a fleet sized for a quiet week, and seasonal peaks become part of normal running.

As your game evolves, we keep the runbooks current and retire procedures for systems that no longer exist. Every new on-call engineer is trained on your title specifically, so knowledge of your game never depends on any one person, on our side or yours.